Customer Service

Luisa Building 1, Matina IT Park, MacArthur Highway, Matina Crossing, Davao City, Davao del Sur | On-site

Posted By: ALORICA TELESERVICES, INC.

Job Description

Alorica Teleservices, Inc. is hiring Customer Service Representatives to provide high-quality support and assistance to our clients. This role involves handling customer inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and problem-solving.

Job Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide effective solutions
• Process orders, returns, and exchanges efficiently
• Maintain accurate customer records and case details
• Follow up with customers to ensure satisfaction
• Meet performance targets, including response time and customer satisfaction metrics

Requirement

• At least high school graduate; college-level or degree holders preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and customer-oriented attitude
• Ability to work under pressure in a fast-paced environment
• Basic computer skills and familiarity with Microsoft Office
• Willing to work in shifting schedules, including nights and weekends

Additional Information